Computer support, repairs, upgrades in Exeter & East Devon area

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Clyst Valley Computers Exeter ©2017

Self help and what we can do

This page has a few useful suggestions for you to solve your own IT problems and to keep you computer running as smoothly as possible, or what we can do for you.  

Slow running computer

Common causes of slow running computers can be malware, or some corruption of files on your hard disk drive. Software is available to detect and help remove malware.  We recommend Anti-Malware Bytes, there is a free version available to download.  Be careful when installing not to select the paid version.  Other software may claim to be free but you will discover that they want you to buy a full version to apply fixes.

A shortage of disk space, or a fault on the hard drive can all slow your computer.  We can upgrade your hard drive for you.  There is a test that you can run from the Command Prompt (with Administrator rights).  That is sfc /scannow, this will tell you if there is a fault and try to fix it.

Also check your broadband speed, here are two sites you can use.

Computer will not start or crashes

If your computer will not start this may be caused by a disk error which has resulted in some corruption of the system files.  It can also we caused by driver issues, or updates.  Again running sfc /scannow may resolve the issue.  If it does need a new hard drive we can supply and fit one.

Identifying the cause and correcting such issues with a computer can be time consuming and a matter of trail and error. Clues may be available to the cause of the error from examining logs within your computer, or tracking back to changes, or software installations which you have undertaken.

No Internet Connection

If you are unable to access the Internet on a computer, you should first check all the lights on your router are lit and may be power it down for 30 seconds and then restart it.  This can often clear any issues, or problems you are experiencing.

If you have more than one computer, or a smart phone, or tablet check whether you can get access it on these other devices.  If you can then the problem relates to only one device, then you need to look at that device for the source of the problem - may be restarting it will solve the issue.

If you are using wired connections, check all cables are correctly plugged into the router and the back of the computer.  If you are wirelessly connecting, see whether plugging in a network cable between your computer and the router gets you connected.

Issues with Display Screens

Problems with the appearance of the display can be caused by a number of issues.  Your screen may not display all colours, or there may be lines tracking across the screen, or it may flicker, or distortion.

These problems are normally caused by one of the following, faulty driver, graphics card, cable, connection, display resolution.  If you have access to another monitor test it on the computer to see if this solves the problem.

Good Practice Guide

We provide a good practice guide which will help you minimise the risk of loosing data, picking up viruses, being scammed and general security information.  The guide is available here.

General Things to try

There are nearly always a few general thing you can try to fix problems and you can always google the error message to see whether other people are experiencing the same computer issue.  You do need to be careful before you attempt to apply fixes there may be some suggested fixes that cause more problems.   Do not be tempted to download  fixes. We also find lots  of  people having the same problems, try the fixes suggested only to find they don’t work.  Often there are simple solutions to problems  and we have to work them out.

Take a look at our .general advice page.