Clyst Valley Computers Exeter ©2017
We work mostly on Windows based PCs, or laptops running Windows operating systems. We no longer will carry out work on Windows XP based machines.
We will make a small charge for a call out and assessment of the problem. Repairs are then charged at either an hourly rate, plus the cost of parts and materials, or at a fixed rate for specific tasks. We will deduct the call out charge from the cost of the repair.
Our starting prices are listed on this site so please follow the link. Prices will vary according to the complexity of the work and all prices quoted do not include components and other materials, or delivery costs.
“I received a telephone call from a company claiming there was a problem with my computer. Is this true do I really have a computer problem?”
Short answer unlikely. This is a scam and if you respond to the caller and do what they say you may allow them to take control of your computer and download malware to your computer. This malware may then collect personal information from your computer, including personal banking information. These scammers will then tell you that they know what the problem is and try to sell you a piece of software to resolve the problem and ask you for a payment -
If you get a call like this hang up immediately -
If you have responded to the scammers requests, then you probably do have a problem -
Often just powering the computer, router/wifi off and waiting a few minutes before switching them back on can resolve some issues. Note that with Windows 10 selecting shutdown has a different effect to selecting restart. If you are having problems with a Windows 10 computer try a restart rather than a shutdown.
We have a page which explains what may cause some issues and possible resolutions. Follow this link to see more.
The computer consists of hardware (the physical box with all the visible parts) and the software (the program code stored on the hard drive and in memory). See an explanation of components.
See more Frequently Asked Questions
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